This practice and its affiliates and subsidiaries comply with applicable civil rights laws and does not discriminate, exclude people, or treat them less favorably because of their race, color, national origin, age, disability or sex as defined under applicable law.
This practice and its affiliates and subsidiaries provide:
- People with disabilities with reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats).
- Free language assistance services to people whose primary language is not English, which may include qualified interpreters and information written in other languages.
If you need reasonable modifications, appropriate auxiliary aids, or language assistance services, contact Customer Service at 800-669-1183 from 9 am – 5 pm EST.
If you believe that this Practice or one of its affiliates and subsidiaries has not provided these services or discriminated on the basis of race, color, national origin, age, disability or sex, you can file a grievance by mail or email with the Non-Discrimination Coordinator at:
Nondiscrimination Grievance Coordinator
Attn: Complaint and Grievance Unit
PO Box 997100
Sacramento, CA 95899-7100
800.877.7195, 711 (TTY)
If you need help filing a grievance, the Non-Discrimination Coordinator can help you.
You can also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf , or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, S.W., Room 509F
HHH Building Washington, D.C. 20201
800-368-1019, 800-537-7697 (TDD)
California members:
You can also file a civil rights complaint with the California Dept. of Health Care Services, Office of Civil rights by calling 916-440-7370 (TTY: 711), emailing Civilrights@dhcs.ca.gov, or by mail at:
Deputy Director, Office of Civil Rights
Department of Health Care Services
P.O. Box 997413
MS 0009, Sacramento, CA 95899-7413
Complaint forms available at: http://www.dhcs.ca.gov/Pages/Language_Access.aspx
Implementation Guide
English
ATTENTION: If you speak another language, language assistance services, including oral interpretation and translated written materials, are available to you free of charge and in a timely manner. Call 1-800-669-1183
Español (Spanish)
ATENCIÓN: Si habla otro idioma, tendrá a su disposición servicios de asistencia lingüística, incluida la interpretación oral y la traducción de materiales escritos, de forma gratuita y en el momento oportuno. Llame al 1-800-669-1183
中文 (Chinese)
請注意：如果您說其他語言，您可免費且及時地獲得語言協助服務，包括口譯和書面資料翻譯。
請撥打1-800-669-1183
Tagalog (Tagalog-Filipino)
PAUNAWA: Kung nagsasalita ka ng ibang wika, may magagamit kang libre at nasa oras na mga serbisyo ng tulong sa wika, kasama na rito ang pasalitang interpretasyon at isinaling nakasulat na materyales. Tumawag sa 1-800-669-1183
Tiếng Việt (Vietnamese)
CHÚ Ý: Nếu quý vị nói một ngôn ngữ khác, chúng tôi cung cấp miễn phí và kịp thời cho quý vị các dịch vụ hỗ trợ ngôn ngữ, bao gồm phiên dịch và tài liệu văn bản được biên dịch. Vui lòng gọi 1-800-669-1183
اﻟﻌرﺑﯾﺔ (Arabic)
ﺗﻧﺑﯾﮫ: إذا ﻛﻧت ﺗﺗﺣدث ﻟﻐﺔ أﺧرى، ﻓﺈن ﺧدﻣﺎت اﻟﻣﺳﺎﻋدة اﻟﻠﻐوﯾﺔ، ﺑﻣﺎ ﻓﯾﮭﺎ اﻟﺗرﺟﻣﺔ اﻟﻔورﯾﺔ وﺗرﺟﻣﺔ اﻟﻣواد اﻟﻣﻛﺗوﺑﺔ، ﻣﺗﺎﺣﺔ ﻟك ﻣﺟﺎﻧًﺎ وﻋﻠﻰ ﻧﺣوٍ ﻣﻼﺋم. اﺗﺻل ﺑﺎﻟرﻗم 1-800-669-1183)ﺧدﻣﺔ اﻟﮭﺎﺗف اﻟﻧﺻّﻲ:
Francais (French)
À NOTER : Si vous parlez une autre langue, des services d’assistance linguistique, y compris l’interprétation orale et la traduction de documents écrits, sont disponibles gratuitement et de manière rapide. Appelez le 1-800-669-1183
한국어(Korean)
주의: 다른 언어를 사용하시는 경우, 구두 통역 및 서면 자료 번역을 포함한 언어 지원 서비스를무료로 적시에 이용하실 수 있습니다. 1-800-669-1183 번으로 전화하십시오
Русский (Russian)
ВНИМАНИЕ! Если вы не говорите на английском, услуги языковой помощи, включая устный и письменный перевод, предоставляются бесплатно и своевременно. Позвоните по номеру 1-800-669-1183
Português (Portuguese)
ATENÇÃO: se fala outro idioma, os serviços de assistência com idiomas, incluindo interpretação oral e materiais traduzidos escritos, estão disponíveis em tempo útil e sem qualquer encargo.
Ligue para o 1-800-669-1183
Italiano (Italian)
ATTENZIONE: Per chi parla un’altra lingua, i servizi di assistenza linguistica, compresi i servizi di interpretazione orale e la traduzione di documenti scritti, sono disponibili gratuitamente e in maniera tempestiva. Chiama il numero 1-800-669-1183
Hmoob (Hmong)
LUS CEEV: Yog koj hais lwm hom lus, muaj kev pab cuam txhais lus, suav nrog rau kev txhais lus ntawm ncauj thiab txhais tej ntaub ntawv, muaj rau koj yam tsis sau nqi li thiab raug raws sij hawm. Hu rau 1-800-669-1183
Kreyòl Ayisyen Ayisyen (Haitian Creole)
ATANSYON: Si ou pale yon lòt lang, sèvis èd nan lang, Tankou entèpretasyon oral ak tradiksyon materyèl ekri, San frè epi alè. Rele 1-800-669-1183
Deutsch (German)
HINWEIS: Falls Sie eine andere Sprache sprechen, stehen Ihnen Sprachassistenzdienste, einschließlich mündlichem Dolmetschen und übersetztem schriftlichem Material, kostenlos und zeitnah zur Verfügung. Rufen Sie 1-800-669-1183
ﻓﺎرﺳﯽ (Persian)
وﺟﮫ: اﮔر ﺷﻣﺎ ﺑﮫ زﺑﺎن دﯾﮕر ﺻﺣﺑت ﻣﯽ ﮐﻧﯾد، ﺧدﻣﺎت ﮐﻣﮏ زﺑﺎن ﺑﮫ ﺷﻣول ﺗرﺟﻣﮫ ﺷﻔﺎھﯽ و ﻣواد ﮐﺗﺑﯽ ﺗرﺟﻣﮫ ﺷده ﺑرای ﺷﻣﺎ ﺑطور راﯾﮕﺎن و در اﺳرع وﻗت ﻗﺎﺑل دﺳﺗرس اﺳت. زﻧﮓ ﺑزﻧﯾد 1-800-669-1183
اردو (Urdu)
ﺑﻣﻼﺣظہ: اﮔر آپ دوﺳری زﺑﺎن ﺑوﻟﺗﮯ ﮨﯾں ﺗو، ﻟﺳﺎﻧﯽ اﻋﺎﻧت ﮐﯽ ﺧدﻣﺎت، ﺑﺷﻣول زﺑﺎﻧﯽ ﺗرﺟﻣﺎﻧﯽ اور ﺗرﺟﻣه ﺷده ﺗﺣرﯾری ﻣواد، آپ ﮐﮯ ﻟﯾﮯ ﺑﻼ ﻣﻌﺎوﺿه اور ﺑروﻗت اﻧداز ﻣﯾں دﺳﺗﯾﺎب ﮨﯾں
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